I’ve just had my fibre installed, what happens now? Site Essence will send you your pre-configured router. This usually takes up to 3-5 days. All you...

Why Choose fibre over ADSL? Fibre is faster and more reliable than ADSL. This means that your whole online experience is more...

Can I get a static IP address with Fibre? You can only get a static IP address with Openserve Fibre. All residential lines get a dynamic IP...

Do I Need a different router for fibre? Yes. Site Essence provides you with a free-to-use, fully insured Fibre router when you sign up...

Do I need a telephone line to use Fibre? No! Fibre connects via optical cables that carry data via light, which are completely separate...

Do I need a voice line/number from Telkom? No. Fibre is completely different. Once the Fibre company has installed Fibre in your street you...

For Home Fibre, why are some areas affected more than others? We’ve often heard that some Internet Service Providers (ISPs) are affected more than others (E.g....

How can I check outages? You can check outages here.

How long does it take to get fibre installed? Installation times vary according to the underlying infrastructure provider and their...

I am on a capped fibre account, does my unused data rollover? Unfortunately, no. We are not currently able to roll over unused monthly allocated data on capped...

I live in a complex, how do I get Fibre? To get Fibre to your complex, the Body Corporate, Landowner, or Home Owners Association will need...

Installation was scheduled but no one arrived? Unfortunately, this situation is out of Site Essence's control and we expect our Fibre providers...

Is a fibre router free? When you order a fibre product from Site Essence, you get a free-to-use router delivered to your...

Is the price of the Fibre line included in the Afrihost Package price? Yes, the price you see is the price you pay! All Fibre Packages are bundled, so the price is for...

The difference between 2.4 GHz and 5 GHz Wi-Fi? The primary differences between 2.4 GHz and 5 GHz Wi-Fi lie in their frequencies, range, and...

Troubleshooting fibre: no connection If you think your Fibre internet is not working, here are some simple steps to figure out what...

What is Fibre Internet? Fibre-optic Internet is the future of fixed-line internet connectivity. It uses fibre-optic...

What is a Fibre ONT/ CPE and where should it be installed? What is an ONT/ CPE device?   An ONT is an Optical Network Terminal, also known as the...

What is fibre? Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic...

What line speed should I get? 20 – 50 GB: It is fine for a single user to send and receive emails, browse the web and social...

What to do if damage to property occurs during Fibre installation? The installer must take appropriate care during the installation. In the unlikely event that the...

What’s the process of signing up for fibre or moving from ADSL to Fibre? All you need to do is to sign up with us, once this is done, we will arrange the installation...

Why does loadshedding it affect Home Fibre? Fibre networks are often built with a combination of passive and active equipment, where passive...