Terms and Conditions

For any questions or notices, please email legal@siteessence.co.za

Disclaimers and Limitation of Liability

1. You agree that our entire liability, and your exclusive remedy, with respect to any Services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such Service(s). We and our contractors shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services.
2. We disclaim any and all loss or liability resulting from, but not limited to:
   • 27.1. loss or liability resulting from access delays or access interruptions;
   • 27.2. loss or liability resulting from data non-delivery or data mis-delivery;
   • 27.3. loss or liability resulting from acts of God;
   • 27.4. loss or liability resulting from the unauthorized use or misuse of your account identifier or password;
   • 27.5. loss or liability resulting from errors, omissions, or misstatements in any information or services(s) provided under this Agreement;
   • 27.6. loss or liability resulting from the interruption of your Service.
3. You agree that we will not be liable for any loss of registration and use of your domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
4. Subject always to the provisions of the CPA, to the extent that it is applicable, Site Essence’s services are provided on an as is, as available, basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Site Essence expressly disclaims any representation or warranty that the Site Essence services will be error-free, secure or uninterrupted.
5. No oral advice or written information given by Site Essence, its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice as if it were a warranty. The terms of this section will survive any termination of this Agreement.
6. Site Essence will use its best efforts to maintain a full-time Internet presence for the Account Holder. You hereby acknowledge that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error.
7. The terms of this Section will survive any termination of this Agreement.

Responsibility for Content and Account Holder Indemnitities

1. You agree to indemnify and hold Site Essence harmless from any and all Claims resulting from or connected with any activities conducted by you. You and Site Essence will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant to this Agreement.
2. You agree not to store, transmit, link to, advertise or make available any images containing pornography through the Virtual Web Hosting service. Site Essence reserves the right to refuse service if any of the content within, or any links from, your website is deemed illegal, misleading, or obscene, or is otherwise in breach of these terms or Site Essence’s then current Acceptable Use Policy, in the sole and absolute opinion of Site Essence.
3. Site Essence will not change passwords to any account without proof of identification, which is satisfactory to Site Essence, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes you, you understand that Site Essence will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Site Essence be liable for any losses incurred by you during this time of determination of ownership, or otherwise. You agree to indemnify and hold harmless Site Essence from any and all Claims arising from such ownership disputes.
4. You agree to indemnify and hold harmless Site Essence and any other Account Holder from any and all Claims resulting from your use of the services provided by Site Essence. The terms of this Section will survive any termination of this Agreement.
5. You agree not to harm Site Essence, its reputation, computer systems, programming and/or other persons using Site Essence’s services.
6. The terms of this Section will survive any termination of this Agreement.

Variation of Services

1. You agree that Site Essence may establish limits concerning use of any Site Essence service offered on the Site Essence website, including without limitation the maximum number of days that email messages will be retained by any Site Essence service, the maximum number of e-mail messages that may be sent from or received by an account on any Site Essence service, the maximum size of an email message that may be sent from or received by an account on any Site Essence service, the maximum disk space that will be allotted on Site Essence’s servers on your behalf either cumulatively or for any particular service. You agree that Site Essence has no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by any Site Essence service. You acknowledge that the features, parameters (for example, the amount of storage available to users) or the existence of any Site Essence service may change at any time.
2. Site Essence reserves the right to select the server for your website for the best performance. You understand that the services provided by Site Essence are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If your website overwhelms the server and causes complaints from other users, you have outgrown the realm of shared servers, and will need to relocate your website. If you refuse to comply with this Section, then Site Essence has the right to terminate the services provided to you without any refunds of the unused portion prepaid by you.

Non-Transferability of Services

1. Your rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of Site Essence.

Passwords

1. You are responsible for maintaining the confidentiality of your password. In the event of a breach of security through your account, you will be liable for any unauthorized use of Site Essence services, including any damages resulting there from, until you notify Site Essence’s customer service.
2. The responsibility of all passwords and other related sensitive information is assumed by you, should any additional fee’s arise from resource consumption due to poor credentials (such as, but not limited to blank passwords or “test” accounts) no fault shall be levied on Site Essence

Assignment of IP Addresses

1. If Site Essence assigns you an Internet Protocol address in connection with your use of the Site Essence services, the right to use that Internet Protocol address will remain with and belong only to Site Essence, and you will have no right to use that Internet Protocol address except as allowed by Site Essence in its sole and absolute discretion.
2. In order to preserve Internet Protocol version 4 (IPv4) addressing resources due to the global shortage thereof, Site Essence’s consumer-based internet services may make use of Carrier-Grade Network Address Translation (CGNAT), where a Customer’s router is assigned a non-globally routable private IPv4 address and outbound internet traffic is translated to a shared pool of public IPv4 addresses. Whilst Site Essence does make use of the latest network infrastructure in an effort to mitigate limitations experienced while using CGNAT, due to the inherent nature of the technology itself we are unable to guarantee that all locally hosted services within a Customer’s network will function as intended. Some such affected services may include but are not limited to, locally hosted web and mail servers, CCTV camera streaming services and other services reliant on globally accessible static ports. ​
3. Should you want a static IP option, we can provide you with one at an additional cost on all Fibre services. Customers are only permitted one connected session per given username. Please note that static IPs are not available on LTE/ADSL services.

General Provisions

1. This Agreement constitutes the entire agreement between you and Site Essence with respect to the Site Essence services and supersedes all prior agreements between you and Site Essence. Site Essence reserves the right to amend this Agreement from time to time. Any new version of the Agreement will be displayed on our Website together with the date on which it will become effective, which will never be less than 30 (thirty) days after the date on which it is first published. It is your obligation to visit our website on a regular basis in order to determine whether any amendments have been made. Any use by you of the Site Essence services after the effective date of any such amendment, shall be deemed to constitute acceptance by you of such amendment.
2. Site Essence’s failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right.
3. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any termination of this Agreement.
4. Save where otherwise provided for in this Agreement, if you:
   • 48.1 fail to pay any amount payable under this Agreement within ten days after receipt of a written demand requiring such payment; or
   • 48.2 commit a breach of any provision (other than a payment obligation) of this Agreement and, if such breach is capable of remedy, fail to remedy such breach within thirty days after receipt of written demand requiring you to do so;
   • 48.3 are placed under liquidation, judicial management, business rescue proceedings or any similar disability, whether provisionally or finally and whether voluntarily or compulsorily;
   • 48.4 commit any act which if committed by a natural person would constitute an act of insolvency;
   • 48.5 become insolvent;
   • 48.6 compromise or attempt to compromise generally with any of your creditors;
   • 48.7 have a final judgment taken against you which is not satisfied within 30 days after the granting of such judgment,
5. The interpretation and enforcement of this Agreement shall be governed according the laws of the Republic of South Africa (excluding its choice of law rules).
6. You consent to the jurisdiction of the South Africa courts.
7. The Site Essence services are provided from Pretoria, South Africa, and this Agreement is deemed to have been entered into at Pretoria.
8. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery, fax or by email. If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt requested, with all postage and charges prepaid, and shall be deemed to have been received on the 5th Business day after posting. Emails and faxes shall be deemed to be received on the Business Day they are sent if sent before 16h00 on that day or on the next Business Day thereafter is sent after 16h00 on a Business Day or if sent on a non-Business Day.

Site Essence Billing Terms

General

1. Site Essence will provide you with an itemised bill/invoice in your Customer Zone, or where it is specified as part of your service.
2. Accounts are due on the invoice presentation date (“Due Date”), shown on all invoices received by Site Essence, unless agreed otherwise. Site Essence retains the right to impose, subject to a notice period of seven business days, a credit limit on any of its customers as and when it sees fit.
3. Some of the Site Essence products and services are billed pro rata if the product is ordered before the end of the month.
4. Site Essence will provide a service as chosen by you, for the period (“the term”) corresponding with the payment plan specific to you, or as otherwise specified in the product terms and conditions supplied by Site Essence. This contract will automatically be renewed at the end of the term and each successive renewal term – unless terminated.
5. Although the agreement between the customer and Site Essence is not a credit agreement as contemplated in the National Credit Act, 34 of 2005, your application for a service or product may be subject to a credit referencing or risk assessment process. This means that Site Essence may utilise the information provided by you. This includes your personal information and can request and receive information about you and your credit record (“Assessment Information”) from registered credit bureaus, to determine whether you will be able to meet your obligations under the intended Agreement. Site Essence will be entitled to decline to activate a product or service that you apply for if Site Essence reasonably determines that you may not be able to meet your commitments under the Agreement.
   Site Essence is entitled to perform these assessments each time you apply for a service or product.
   The consumer protection provisions of the Electronic Communications and Transactions Act, 2002, apply to transactions and communications that are executed electronically by a natural person. It also does not apply to paper-based transactions, e.g., where you apply for a service or product by completing an Application Form in writing.

Effect of Non-Payment

1. In the event of non-payment of an invoice by the stipulated Due Date, without prejudice to any other rights that Site Essence has in terms of this Agreement or in law, Site Essence reserves the right to hold you liable for the total amount due according to such invoice.
2. Interest of 2% per month may be charged on all overdue accounts.
3. Site Essence may stop the supply of new services to you and/or terminate current services held by you if payment of any invoice is not made by the Due Date, or if an application for business rescue proceedings or liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.
4. If the supply of new services is stopped or the existing services are terminated in accordance with section 6, the full outstanding balance becomes due and payable immediately.
5. If you pay the amount due in full, you may have their existing services reactivated and also purchase new services.
6. If you neglect to pay the amount due in full, Site Essence will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your account.
7. If you neglect to pay the amount due in full, Site Essence will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your account.
8. In the event of suspension due to non-payment, Site Essence reserves the right to place a “non-payment” page on your domain. Furthermore, the DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received.
9. If the preferred method of payment used by you is EFT, it will be your sole responsibility to ensure your payments are made using the correct beneficiary reference as indicated on all invoicing. Failure to comply may result in an incorrect allocation of your payment which may cause service disruption as a result of the account being suspended due to non-payment.
10. DSL lines that have been suspended for non-payment will be cancelled with Telkom after 30 days, and you shall be notified thereof beforehand.

Payment Methods and Fees

1. Site Essence only accepts payments via debit order and credit card. Site Essence accepts MasterCard and VISA.
2. A processing fee of R50.00 (including VAT) is charged on all returned debit orders.
3. The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa, and the transaction currency is South African Rand (ZAR).

Refunds

1. Each of Site Essence’s web hosting plans comes with a 30-day money-back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount, excluding setup fees (if any) and overages. Domain Registrations, Domain Renewals, Domain ID Protection and Dedicated Servers are not refundable.
2. Site Essence will only refund a customer in the event of their account having a credit balance.
3. Site Essence will process authorised refunds to customers each Wednesday and Friday.

Cancellations

1. Cancellations must be done using the Customer Zone.
2. Please note that by default, we require one full calendar month’s notice of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April. There are no refunds on à la carte services.
3. Domains are eligible to automatically renew for an additional one-year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.
4. Cancellation processing fees might be applied to certain Fibre Network Operators, such as Vumatel for example. You will be liable for the R999 cancellation processing fee should you cancel at any time on an applicable Fibre Network Operator.
5. If you are on a Fibre service that didn’t have a cancellation processing fee applicable when you signed up, and we covered the installation/connection fees, you will be liable for clawback fees if you cancel within 12 months of activation.

Downgrades

1. Downgrades must be done using the Customer Zone.
2. We require notification of downgrades on or before the 20th of each month, for the downgrade to take effect from the first day of the next month. If you do not provide this notice, you will be charged the rate for the existing package in the following month.
3. Please note that you may be liable for a regrade (if you’re moving to a lower-priced package) processing fee to cover the fees that Fibre Network Operators charge Internet Service Providers for regrades.

Dispute Resolution

General Dispute Resolution

1. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and with a problem-solving mindset, without formal proceedings and in accordance with the various dispute resolution procedures provided.
2. In the event of the dispute not being resolved, please follow the general complaint procedure as stipulated by ICASA for all complaints except Billing disputes: You are required to direct a general complaint to feedback@siteessence.co.za. The complaint is required to be accompanied by the following;
   • 53.1. Your full particulars and contact details;
   • 53.2. Your relationship with Site Essence and any customer reference which may be applicable;
   • 53.3. A statement of the reasons for the complaint with enough detail to allow us to assess these, and
   • 53.4. Any relevant evidence or documentation you wish to submit in support of your complaint.
   • 53.5. Under the ICASA Code of Conduct Regulations, Site Essence is required to:
     • 53.5.1 Acknowledge receipt of your complaint within three working days; and
     • 53.5.2 Determine an outcome for the complaint and communicate this to you within fourteen (14) working days.

Referral of Complaints to ICASA

1. If you are not happy about the outcome of the Complaint you have the right to escalate it to ICASA. If ICASA are not able to resolve the matter, it may be referred to the ICASA Complaints and Compliance Committee for adjudication.
2. Please note that under the ICASA Code of Conduct Regulations 2008, you must allow us to resolve the matter within the 14-day period before you have the right to escalate your complaint to ICASA.
3. ICASA can be contacted in the following ways:
   • 56.1 telephone (011) 568 3988/ 3000/ 3001
   • 56.2 fax (011) 568 3444 or
   • 56.3 email: consumer@icasa.org.za
4. Any dispute, which cannot be so resolved, shall be subject to binding arbitration upon the written demand of either party. Arbitration shall take place in South Africa. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney’s fees and expenses incurred at both the trial and appellate levels. The terms of this Section will survive any termination of this Agreement.

Billing Dispute Resolution

Purpose of Procedure

1. This Procedure sets out the obligations of Site Essence and the Customer in resolving a Billing Dispute, including the manner in which Billing Disputes should be lodged and how they will be handled thereafter.
2. Site Essence’s Billing Dispute Handling Procedure is intended to serve both the Customer and Site Essence’s interests by setting out clear rules and procedures to be used where Billing Disputes Occur.

General

1. Any charge recorded on an Invoice (the subject of a Billing Dispute) which is not submitted in accordance with this Procedure is payable in full to Site Essence by the Due Date of the Invoice.
2. For the avoidance of doubt, the parties acknowledge and agree that:
   • 62.1. An amount that is not in dispute (“Undisputed Amount”) cannot be withheld for any reason (including, without limitation, when that amount is on an invoice together with a Disputed Amount).
   • 62.2. Only Billing Disputes can trigger the Billing Dispute Handling Procedure (and the potential right to withhold payment of Disputed Amounts from Site Essence as set out below).
   • 62.3. Billing Enquiries and Complaints are not Billing Disputes and do not trigger the Billing Dispute Procedure. Billing enquiries should be directed to our WhatsApp LiveChat line (simply add 0877 298 200 as a contact on your phone and send us a WhatsApp) or accounts@siteessence.co.za. Complaints are dealt with under the Site Essence Complaints Handling Procedure and can be sent to feedback@siteessence.co.za.
3. Please note that Site Essence will not entertain any Billing Dispute based on unauthorised use of the services or on unauthorised use of the services by a third party, it being your responsibility to safeguard access to the services which you receive and to use them in the manner set out in the terms and conditions applicable thereto.

Customer’s Obligation to Use This Procedure

1. As a current or prior Customer of Site Essence, you agree to allow Site Essence to attempt settlement of any Billing Dispute for 14 Business Days before raising a dispute with any third party, credit card company or bank. Site Essence requires that you agree that it will be the first option in Billing Disputes. Should Site Essence receive a chargeback or other reversed charge from a third party, Credit Card Company or bank on your behalf before Site Essence has been given a chance to resolve the issue, Site Essence has the right to collect on the rendered services and any fees associated with those disputes.
2. Not all Billing Disputes may be settled to a customer’s satisfaction. Once this Procedure has been exhausted, a Customer may use any third party, Credit Card Company or bank in an attempt to settle the dispute. However, Site Essence still retains the right to collect on any rendered services or fees that are due. Should Site Essence be unable to reverse any disputed amounts with a third party, Credit Card Company or bank, Site Essence will submit the full delinquent amount for Collections.

Period within which Billing Disputes can be initiated:

1. A Billing Dispute Notice may be lodged in the required manner until the passing of 60 days from the date of the relevant invoice.

Circumstances under which payment of a Disputed Amount may be withheld:

1. You may only withhold payment of a Disputed Amount where Site Essence receives a valid Billing Dispute Notice relating to such Disputed Amount at least 5 Business Days prior to the Due Date recorded on the relevant invoice.

Billing Dispute Notice

1. A Billing Dispute can only be validly initiated through the submission of a valid Billing Dispute Notice using the Customer Zone.
2. The Billing Dispute Notice should clearly set out:
   • 95.1. Invoice number and date;
   • 95.2. The amount in dispute (“the Disputed Amount”);
   • 95.3. The amount not in dispute (“the Undisputed Amount”);
   • 95.4. The full details of the dispute; and
   • 95.5. Any relevant evidence or documentation you wish to submit in support of your complaint.

Response to Billing Dispute Notice

1. Under the ICASA Code of Conduct Regulations, Site Essence is required to acknowledge receipt of your complaint within 3 Business Days.
2. Site Essence shall provide a response to the Billing Dispute Notice within 14 Business Days, which response shall take one of the following forms:
   • 97.1 A rejection of the Billing Dispute Notice on the basis that:
   • 97.2 The Billing Dispute Notice was not received by Site Essence within 60 days from the date of the relevant invoice;
   • 97.3 The Billing Dispute Notice does not contain all of the information set out in clause 11 of this Billing Dispute Procedure or was not submitted in accordance with section 10.
   • 97.4 The Customer has not made payment in accordance with (and does not have A right to withhold payment) in terms of sections 61, 62.1 and 67 of this Procedure;
   • 97.5 Site Essence has confirmation from the Customer that the dispute which is the subject of the Billing Dispute Notice has been resolved;
   • 97.6 The Customer is disputing the charges on the basis that the Customer did not authorize the particular use of the services by another person; or
   • 97.7 Site Essence reasonably believes that the Customer does not have a bona fide dispute in relation to the charges.
   • 97.8 A request for information or documentation from the Customer lodging the Billing Dispute Notice which is reasonably required to assist Site Essence in making a determination in the matter. The Customer shall provide such information or documentation as soon as possible and the running of the 14 Business Day period referred to below shall be suspended until such time as it has been received by Site Essence
   • 97.9 A determination of the Billing Dispute and the reasons for such determination.

Referral to Senior Management

1. If you are not satisfied with Site Essence’s response under section 84 of the Billing Dispute Procedure then you must notify (“SM Request”) Site Essence within 3 Business Days of receiving Site Essence’s response that you want the matter referred to Senior Management (“SM”). Subject to you complying with this clause 72 of the Billing Dispute Procedure, both parties agree:
   • 98.1 To ensure that SM meet to resolve the dispute within 7 business days of Site Essence receiving the SM Request but in any event not later than 14 Business Days after the lodging of the Billing Dispute Notice.
   • 98.2 Any decision of SM will be final and binding on both parties.
   • 98.3 Both parties acknowledge and agree that if Site Essence does not receive a Notification from you in accordance with this clause 72 then the Billing Dispute will be deemed to have been resolved in accordance with the response provided under section 72 and Site Essence will have no further obligations in relation to the Billing Dispute.

Resolution, Agreement or Determination

1. If stipulated under Site Essence’s response under section 84 or where SM agree on a resolution or reach a decision under section 85 that you must make payment of a Disputed Amount, you must within 5 business days of the date of the determination, pay the Disputed Amount.
2. If stipulated under Site Essence’s response under section 85 or where SM agree on a resolution or reach a decision under section 85 that Site Essence must withdraw the disputed charge or refund a disputed charge previously paid, Site Essence must as soon as practicable:
   • 99.1 If stipulated under Site Essence’s response under section 84 or where SM agree on a resolution or reach a decision under section 85 that Site Essence must withdraw the disputed charge or refund a disputed charge previously paid, Site Essence must as soon as practicable:
   • 99.2 Credit any Disputed Amount already paid by you.
3. Where a resolution or determination is made in accordance with clauses 74.1 or 74.2 then, subject to either party meeting the payment obligations specified in such resolution or determination, the Billing Dispute will be deemed to be resolved and Site Essence will have no further obligations in relation to the Billing Dispute.

Effect of Procedure on Continued Service Provision

1. Site Essence will not disconnect a service provided to you which is the subject of a Billing Dispute or take adverse collection procedures or impose late payment penalties or charges while attempting to resolve a Billing Dispute lodged in terms of this Procedure and until such time as Site Essence has reached a determination and communicated this to you.
2. We reserve the right, however, to take such measures immediately:
   • 77.1 Where a determination of the Billing Dispute has been made and communicated to you; or
   • 77.2 Where you have indicated that you are unable to pay your invoice or bill or have filed or are the subject of any application to court for sequestration or liquidation or otherwise seek to reach a formal arrangement with your creditors.
3. Subject only to the above, the rights and obligations of each party under the Billing Dispute Procedure continue pending resolution of a Billing Dispute invoked under this Billing Dispute Procedure. For the avoidance of doubt this includes that Site Essence shall continue to have the right to terminate or suspend the service in accordance with Site Essence’s rights under the agreement that you have with Site Essence.

Confidentiality

1. Neither party shall use any information obtained from the other party during the course of any process invoked under this Procedure for any purpose other than the resolution of the particular Billing Dispute.

Overage Disputes

1. Should you wish to dispute an overage charge, you may do so by following the Billing Dispute Procedure and requesting an overage investigation.
2. Should, however, the overages be accurate (within a 5% margin), a once-off charge of R150.00 per domain/server will be applied to your account.

Realm Disputes

1. Should you wish to dispute realm charges, you may do so by following the Billing Dispute Procedure and requesting a realm investigation.
2. Should, however, the realm charges be accurate (within a 5% margin) a once-off charge of R150.00 per realm will be applied to your account.

Request for Reconciliation or Historical Information/Reporting

1. Should you want a reconciliation done on your account, you may request one by following the Billing Dispute Procedure.
2. Should, however, the reconciliation prove the account to be accurate (within a 5% margin), a once-off charge of R150.00 per reconciliation will be applied to your account. Should you request historical information that is made available to you on a monthly basis via the Customer Zone, DSL console, your Hosting control panel or any of the management interfaces provided to you, a once-off administration charge of R150.00 per request will be applied to your account. 

Referral of Billing Disputes to ICASA

1. If you are not happy about the outcome of the complaint, you have the right to escalate it to ICASA. If ICASA cannot resolve the matter, it may be referred to the ICASA Complaints and Compliance Committee for adjudication.
2. ICASA can be contacted in the following ways:
   • 112.1 telephone (012) 568 3988/ 3000/ 3001
   • 112.2 fax (012) 568 3444 or
   • 112.3 email: consumer@icasa.org.za.

Use of Account Holder information for promotional purposes

Site Essence may include your name and contact information in directories of Site Essence’s service subscribers for the purpose of promoting the use of the services by additional potential customers. However, Site Essence is not authorised to print your name, trademarks or other identifying information in any other advertising or promotional materials without your prior written consent.