Client Services

Contact Our Client Services Team

If you can't find a solution to your problem in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Live Chat

Talk to a real person right here on this page. Usually online during business hours, no waiting on hold.

Start Chat

Usually replies within minutes, any day of the week. You can also manage your account — check your balance, log a fault, or check rewards — without waiting for an agent.

Chat on WhatsApp

Call Us

Mon–Sun, 7AM–10PM. Speak to our support team directly.

087 729 8200

Call Us via the Internet

No airtime? Open our live chat widget and start a free voice call over the internet — you just need data or Wi-Fi.

Open Live Chat

Request a Callback Client Area Only

This feature is only available for logged-in clients from your Client Area dashboard.

Go to Client Area →

WhatsApp Self-Service

Manage your Site Essence account right from WhatsApp — no need to log in.

⚠️ Important, before you start

We'll confirm it's really you by sending a one-time PIN (OTP) straight to the mobile number on your Site Essence account — so make sure you're messaging us from that same number.

Message "Hi" on WhatsApp, then select Manage My Account.

You must message us from the mobile number on your Site Essence account. A different number won't be recognised and self-service won't work.

CHOOSE

I want to order

Chat to a person

Track my delivery

Manage My Account

Select the option you want — for example, Check My Balance.

We'll send a one-time PIN to your number — reply with it, and you're in. WhatsApp will handle the rest.

Prefer it in writing? Select a department below to open a ticket — it's not instant, but we always aim to reply within minutes.

Client Support

Support for all technical and general queries. Available every day from 07:00 to 22:00.