Ordering fibre on our website is easy. You can place an order within a few minutes.

We offer free installation.

Debit order.

You don’t have to panic, we will offer support and guidance.

It depends on the fibre carrier. For each fibre carrier, we show you an estimate of the installation time.

No long and boring contracts, it is just month-to-month payments, and you can cancel at any time. 1 calendar month notice is required.

If you sign-up for a new product halfway through a month, you’ll only be billed for the days in that month that your new product is active.

Site Essence offers excellent support to all clients. Support is available through email, phone, and WhatsApp.

Yes.

Please contact us here.

See our fibre partners here.

Sign up for Uncapped Fibre with Site Essence today and you can get Free Installation and Connection, and a Free Fibre Ready WiFi Router – all valued up to R3 000* Selected Providers only. Please note that additional charges for trenching or cabling are not covered by the installation fee. *T’s & C’s apply.

This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Site Essence Fibre within 24 Hours.

Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.

Absolutely! We don’t like contracts. So, we allow upgrades and downgrades of Fibre speeds up until 5pm on the last day of the month. Should you cancel your Fibre less than 12 months from activation, or your account falls into arrears, you will be charged a cancellation fee of R999. This cancellation fee is NOT applicable to Vuma Reach and Prepaif Fibre.