Smart Voice
Brought to you by Site Essence.
From just R75 per month, it is the perfect voice solution for your business, whether you are a solo entrepreneur, or SME.
Smart Voice is our PBX telephone solution for businesses of all sizes
Upgrade your business communication with our modern hosted PBX systems. Perfect for small to large teams, remote or in-office.
Use Cases
Smart Voice gives small and medium-sized businesses a powerful, professional communication system without the cost or complexity of traditional PBX hardware. SMEs can instantly elevate their customer experience with automated greetings, smart call routing, and fast transfers that make even small teams operate like fully staffed departments.
Because Smart Voice works from mobile and desktop softphones, your team can answer business calls from anywhere — the office, home, or on the go — ensuring every customer is attended to. As your SME grows, you can add new staff, departments, and extensions in seconds with no installation or equipment required. Smart Voice helps SMEs stay agile, handle high call volumes, and maintain consistent, professional communication every day.
Smart Voice is the ideal solution for businesses operating across multiple branches or locations. It unifies communication under one cloud platform, allowing teams to transfer calls effortlessly between branches, use shared extensions, and communicate internally at no cost.
Managers gain full control through a centralised dashboard where they can adjust routing, manage users, and monitor performance across all sites. If a branch is affected by load shedding or connection issues, Smart Voice automatically reroutes calls to other branches or mobile devices, ensuring operations never stop.
With seamless connectivity, enhanced coordination, and reliable failover protection, Smart Voice keeps multi-branch organisations running smoothly and professionally at all times.
Smart Voice provides call centres and support teams with the advanced tools they need to deliver fast, consistent, and high-quality customer service. Intelligent queueing and skill-based call routing ensure customers reach the right agent quickly, while supervisors can monitor activity and performance in real time through detailed dashboards and analytics. Built-in call recording enhances training, compliance, and quality control across the entire team.
Agents can work from the office, home, or multiple locations using softphones with no drop in performance or call quality. Designed for high-volume environments, Smart Voice gives call centres the flexibility, visibility, and reliability required to operate efficiently and professionally.
Why Smart Voice?
Call Costs
| DESTINATION | COST (PER MINUTE) |
| Mobile | R0.45 |
| Landline | R0.35 |
| International | 20% of usage amount |
| On Network | FREE |
Uncapped calling is available for R149 per month, per extension.
A fair usage policy applies
We simplify business communication by replacing outdated phone systems with affordable, feature-rich PBX solutions.
Say goodbye to high call costs, missed calls, and limited scalability.
Switch to Site Essence Smart Voice today and get the best phone system for your business.
Calls on any device
- Computer
- Phone/Tablet
- Desktop Phone
Pricing
What is an extension?
It allows each person or department to have their own line (e.g. 101 for Sales, 102 for Support) using the same main business number. So, when someone calls your business, they can be transferred to the right person by dialing their extension – no need for separate phone numbers for everyone. It’s a smart way to stay organised and professional.
Optional Add-Ons
| ADD-ON | PRICE |
| Call recording | R20 p/m (per extension) |
| First 087, geographic, or international number is FREE. Each additional number added to your Smart Voice is charged | R10 p/m |
Our PBX features
Click here to see our Smart Voice features.
CRM & Tools integration
Need Smart Voice for your business?
Smart Voice features
Auto Attendant (IVR)
Auto Attendant is a powerful automated VoIP business service that replaces the need for a receptionist. For example, callers can press 1 for support, 2 for accounts, and 3 for sales.
Call Recording
Your team members can record their own incoming and outgoing calls, play them back, download, or delete them.
Ring Groups
A Ring Group is a way for a group of extensions to share the distribution of incoming calls.
You can have several ring groups, configuring by department, office, etc.
Extension Dialing
Call anyone in your company just by dialing their extension number, even if they work in different locations.
Voicemail
Use our powerful business-class voicemail feature to view and listen to your voicemails online or access them by phone.
Conference Call
You can hold unlimited audio conferences with coworkers, clients, and customers from around the world, and 3-way calling for your multi-participant calls.
Music on Hold
Plays recorded music or marketing messages while your callers are on hold to give your business a professional edge.
Call Queuing
It places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.
Do Not Disturb
Put your telephone in a state that will not ring and calls will automatically be forwarded to voicemail (or to a busy signal if voicemail is turned off).
Do Not Disturb (DND) is a great feature for when you are on a conference call, having an important conversation or just need to stop multi-tasking and focus.
Crystal Clear Voice
Digital high definition call quality. The perfect sound for your business.
Multiple In/outbound Numbers (DID)
Need multiple numbers for different departments? Not a problem! You can have multiple numbers with just one account!
Call Screening
Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.
Call Waiting
You will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you’d like. It’s like having two lines while paying for only one!
Caller ID
With Caller ID, you can identify who’s calling before you pick up the phone. The number and name (if available) of the incoming call appears on your display.
Call Transfer
Choose either warm transfer or cold (or blind) transfer. With warm transfer, you announce the call to the person you are transferring the call to. With a cold transfer, you send the call directly to the extension without announcing it.
Call Forwarding
You might want to forward calls one way if you’re on the phone, another way if you don’t pick up – customise it the way you want.
Softphone (computer)
Transform your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more
Mobile apps for Android and iOS
Get your phone extension to go… on your iPhone or Android!
Number Porting
Bring your phone number with you when you switch to Site Essence.
Call Pickup
Let your team members answer incoming calls for other group members/extensions.
Activity Reports
With many options of filters to optimise your calls and productivity.
– Extension Summary
– Call detail records
– Active calls
– and more.
Call Logs
Access detailed call records by extension or account.
Uncapped Airtime
An option for uncapped airtime is available at an additional cost.
Plus, more features
More PBX features.