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VoIP Phone Service | Site Essence
📞 VoIP Phone Service

Crystal-clear calls,
any number you like.

Make and receive calls over your existing internet connection — no landline needed. Choose a new number in almost any area code, or bring your existing one with you. From just R50 per month.

No landline needed
All area codes available
Free calls between our numbers
No fixed-term contract
HD voice quality
Order Now See Pricing
Why Site Essence VoIP

Phone calls, sorted properly.

💸

No More Landline Fees

Skip the copper line rental. Make calls over the internet you already pay for, from R50 per month.

🔢

Keep Your Number

Already have a landline? Port it across and keep the number your clients already know and trust.

🎧

Crystal-Clear HD Calls

Built on modern voice codecs for genuinely clear call quality — not the tinny sound of old-school VoIP.

📶

One Device at a Time

Connect your Site Essence VoIP service to one compatible device at a time for a simple, focused calling experience.

🆓

Free Calls Between Our Numbers

Calling another Site Essence VoIP number costs nothing, no matter where in South Africa you both are.

📞

Real Support, 7 Days a Week

Real humans on WhatsApp, phone and email — not a call centre queue.

← Swipe to see more →

Choose Your Number

All major area codes available.

Pick a new number in the area code that suits you, or port your existing landline number across — starting from R50 per month.

010
Johannesburg
Available
012
Pretoria
Available
013
Polokwane
Available
014
Rustenburg
Available
016
Vaal
Available
017
Mpumalanga
Available
018
Klerksdorp
Available
021
Cape Town
Available
022
West Coast
Available
023
Karoo
Available
027
Northern Cape
Available
028
Overberg
Available
031
Durban
Available
032
KwaZulu-Natal
Available
033
Pietermaritzburg
Available
034
Newcastle
Available
035
Richards Bay
Available
039
KwaZulu-Natal South Coast
Available
041
Gqeberha
Available
042
Eastern Cape
Available
043
East London
Available
044
Garden Route
Available
046
Makhanda
Available
047
Mthatha
Available
051
Bloemfontein
Available
053
Kimberley
Available
054
Upington
Available
056
Kroonstad
Available
057
Welkom
Available
058
Northern Free State
Available
087
National / Non-geographic
Available
More
And more codes
Available

← Swipe to see more →

VoIP Pricing

Choose the minutes that suit you.

Every package includes standard local South African calling minutes. Billing is by debit order only, with a R100 once-off setup fee.

75 Minutes
R50/month
+ R100 once-off setup
75 standard local minutes
  • 75 local calling minutes every month
  • Prepaid airtime for additional usage
  • Unused airtime rolls over for up to 3 months
  • Make/receive calls with our phone app
  • Get a 087 or number with your area code
Choose 75 Minutes →
150 Minutes
R89/month
+ R100 once-off setup
150 standard local minutes
  • 150 local calling minutes every month
  • Prepaid airtime for additional usage
  • Unused airtime rolls over for up to 3 months
  • Make/receive calls with our phone app
  • Get a 087 or number with your area code
Choose 150 Minutes →
⭐ Most Popular
R149/month
+ R100 once-off setup
300 standard local minutes
  • 300 local calling minutes every month
  • Prepaid airtime for additional usage
  • Unused airtime rolls over for up to 3 months
  • Make/receive calls with our phone app
  • Get a 087 or number with your area code
Choose 300 Minutes →
600 Minutes
R299/month
+ R100 once-off setup
600 standard local minutes
  • 600 local calling minutes every month
  • Prepaid airtime for additional usage
  • Unused airtime rolls over for up to 3 months
  • Make/receive calls with our phone app
  • Get a 087 or number with your area code
Choose 600 Minutes →
1 200 Minutes
R549/month
+ R100 once-off setup
1 200 standard local minutes
  • 1 200 local calling minutes every month
  • Prepaid airtime for additional usage
  • Unused airtime rolls over for up to 3 months
  • Make/receive calls with our phone app
  • Get a 087 or number with your area code
Choose 1 200 Minutes →

← Swipe to compare packages →

🪪
RICA documents are required before your number can be activated.Please submit a valid proof of ID and proof of address after placing your order. Your number will be activated once RICA verification is complete.
VoIP Features

Everything included, one flat price.

📞

Calling

Free calls between Site Essence numbers
HD voice quality
Caller ID
Call waiting & hold
One connected device at a time
🏢

Important to Know

Simple VoIP calling service — does not include any PBX features
One device connected to your number at a time
Simple setup with exceptional support
Airtime is prepaid and rolls over for up to 3 months
📱

Works On Anything

Physical VoIP phone — we configure it
Softphone app for iOS & Android
Web-based calling
Your existing SIP-compatible phone
🔢

Numbers

All major area codes — 010, 011, 012, 013, 014, 016, 017, 018, 021 & more
New 087 number option
Port your existing landline number
RICA verification included
⚙️

Billing & Support

No fixed-term contract
Month-to-month billing
Debit order only
Real support, 7 days a week
Call Rates

Simple, transparent calling rates.

Your monthly package covers standard local South African calls. Additional usage is charged from your prepaid airtime balance.

South African standard local callsFrom R0.42 / min
South African mobile & local destinationsFrom R0.42 / min
South African rates are shown by default. Search by area code or number to narrow the results. Exact charges can vary by destination and are reflected in your account call records.
☎️

Standard local calls

From R0.42/ minute

Your included package minutes cover standard local South African calls.

📱

Additional usage

Prepaid

Usage outside your included allowance is deducted from your prepaid airtime balance.

💳

Airtime rollover

Up to 3 months

Oldest rolled-over airtime is automatically used first before newer monthly airtime.

All included minutes are for standard local South African calls. International, premium, special and other destinations may be charged separately from your prepaid airtime balance.
Your VoIP, your way

Everything you need, right from your account.

Manage your Site Essence VoIP service yourself, without waiting for someone to update your account.

📊

Usage dashboard

See your current calling usage, minutes used, calls and spending at a glance.

💳

Live airtime balance

Check your available calling credit and top up when you need it.

📞

Call records

Review your calling history with filters for dates, direction and numbers.

🧾

Transactions

See airtime top-ups, credits, reversals and other balance activity in one place.

📡

Device connection status

See whether your Site Essence VoIP number is currently connected to a device.

🟠

Low-airtime alerts

Get a warning when your prepaid airtime balance is running low.

🔄

Automatic top-ups

Once your payment is confirmed, eligible airtime top-ups are applied automatically.

🔒

Automatic service protection

If an account becomes suspended for non-payment, calling access is automatically restricted and restored when the service is active again.

⚙️

Simple settings

Manage available VoIP options and account preferences from your customer portal.

Self-Service

Manage your VoIP —
right from your account.

No need to call in for the small stuff. Log into your account and handle it yourself, any time.

  • ✓View your call history
  • ✓Manage your registered devices
  • ✓View your usage and monthly minutes
  • ✓Check your balance & top up airtime
  • ✓Log & track support tickets
Manage My Account
Site Essence VoIP customer portal Site Essence VoIP customer portal Site Essence VoIP customer portal
FAQs

VoIP questions answered.

What is VoIP and how is it different from a normal phone line? +
VoIP (Voice over Internet Protocol) lets you make and receive calls over your internet connection instead of a physical copper landline. Call quality is just as clear — often clearer — and it works out far cheaper since there’s no separate line rental.
Do I need a special phone? +
Not necessarily. You can use a physical VoIP phone (we’ll configure one for you), our softphone app on your smartphone or computer, a web-based calling interface, or your own existing SIP-compatible handset.
Can I keep my existing landline number? +
Yes. You can port your existing landline number across to Site Essence VoIP and keep the number your clients already know.
Which area codes can I choose from? +
We offer all major South African area codes — 01p, 012, 013, 014, 016, 017, 018, 021, 022, 023, 027, 028, 031, 032, 033, 034, 035, 039, 041, 042, 043, 044, 046, 047, 051, 053, 054, 056, 057, 058, 087 and more — plus a national 087 number that works anywhere in the country.
Is there a contract? +
No. Site Essence VoIP is month-to-month with no fixed-term contract. Cancel any time.
What happens if my internet goes down? +
Since VoIP runs over your internet connection, you won’t be able to make or receive calls during an outage — the same way you couldn’t browse the web. A mobile phone is worth keeping as backup during load shedding or connectivity issues.
How does airtime rollover work? +
Airtime is prepaid. Unused airtime can roll over for up to 3 months. The oldest rolled-over airtime is automatically used first before your newly allocated monthly balance is touched.
How do I pay? +
Billing is by debit order only.
Is RICA required? +
Yes — South African law requires RICA verification for all voice numbers. You’ll need to submit your ID/passport and proof of address, which we handle as part of signup.
⚙️ How It Works

From sign-up to
your first call.

Getting started with Site Essence VoIP is simple. Your number is set up within 24 hours, and we provide exceptional support every step of the way.

Number set up within 24 hours
RICA done online
Plug-and-play setup
Exceptional support
Order Now →
Getting Started

Six simple steps. That’s it.

1

Place Your Order

Choose your Site Essence VoIP package and preferred number or area code.

2

Submit RICA Documents

Provide your proof of ID and proof of address so we can complete your RICA verification.

3

Make Payment

Complete your payment by debit order as required for the VoIP service.

4

Receive Your Number

Your Site Essence VoIP number is set up within 24 hours once your order and RICA requirements are complete.

5

Connect Your App

Connect your VoIP app or compatible SIP device using the details provided in your account.

6

Manage Your VoIP

View usage, call records, transactions, devices and airtime directly from your Site Essence account.

Devices & Compatibility

Call from whatever you’ve already got.

No need to buy new hardware unless you want to — Site Essence VoIP works across all of these.

📞

Physical VoIP Phone

Order a VoIP handset during signup and we’ll pre-configure it for you — plug it in and start calling. Your service connects to one device at a time.

📱

Softphone App

Install our app on iOS or Android and make calls from your smartphone, anywhere you have data or WiFi. Your VoIP service connects to one device at a time.

💻

Web & Desktop Calling

Make and receive calls from your browser or desktop when your VoIP service is connected to that device.

☎️

Your Own SIP Device

Already have a compatible VoIP handset from another provider? Just enter your Site Essence details and go.

What You’ll Need

The basics, before you sign up.

An active internet connectionFibre, LTE, 5G or ADSL — any connection with enough bandwidth for voice calls will work.
A router without SIP ALG interferenceSome routers’ SIP ALG setting can disrupt VoIP calls. We’ll help you check and disable it if needed.
A way to make the callOur pre-configured VoIP phone, our app, our web dialler, or your own SIP-compatible device — your choice.
ID and proof of addressRequired for RICA verification on any South African voice number, by law.
FAQs

Setup questions answered.

How long does setup take? +
Your Site Essence VoIP number is set up within 24 hours, subject to RICA verification and required information being completed.
What do I need before I sign up? +
An active internet connection, and a copy of your ID/passport and proof of address for RICA. Everything else — including your device — can be sorted during signup.
Will VoIP work during load shedding? +
VoIP needs your internet connection and router to be powered and online, so it’ll be affected the same way your WiFi is during an outage. A UPS or inverter for your router, plus a mobile phone as backup, covers most cases.
Can I use VoIP on my phone without a VoIP handset? +
Yes — our softphone app lets you make and receive calls on your existing smartphone, no extra hardware needed.
What if I already have a VoIP phone from another provider? +
As long as it’s SIP-compatible, you can use it with Site Essence VoIP. The service connects to one device at a time.
Can I connect more than one device at the same time? +
The service is designed to connect to one VoIP device at a time. It does not ring multiple devices simultaneously.
Does the service include PBX features? +
No. This is a straightforward VoIP calling service and does not include PBX features.
How does my included airtime work? +
Your included monthly calling allowance is allocated when your normal monthly service payment is processed. Unused airtime can roll over for up to 3 months. The oldest rolled-over airtime is automatically used first before newer monthly airtime.
Is airtime refundable or transferable? +
Airtime is prepaid for use on your Site Essence VoIP service and is not presented as cash or a transferable wallet balance.
Do I need a static IP address? +
No — Site Essence VoIP works fine on a standard dynamic IP connection like most home fibre and LTE lines.

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