One phone system for your whole business.
Replace your outdated landline with a modern hosted PBX. Auto-attendant, call queues, extensions, recording and more — works on any phone or computer. No hardware needed.
Your business number, wherever you are.
Smart Voice runs on the devices your team already owns. No extra hardware. No cables. Just download the app and you’re live.
Every feature your business needs,
built right in.
Auto Attendant (IVR)
Automated greeting replaces a receptionist. Callers press 1 for Sales, 2 for Support — routed instantly to the right person.
Call Recording
Record all calls for training and compliance. Play back, download or delete recordings through your portal anytime.
Ring Groups
Group extensions by department. Calls ring all members simultaneously or in sequence — no missed calls, no lost customers.
Extension Dialing
Every team member gets their own extension. Internal calls between extensions are always free — even across branches.
Voicemail to Email
Voicemails delivered straight to your inbox as audio files. Never miss a message — listen anywhere, anytime.
Conference Calling
Unlimited audio conferences with staff, clients or partners. 3-way calling built into every extension at no extra cost.
Music on Hold
Play music or branded marketing messages while callers wait — professional, reassuring, and custom to your business.
Call Queuing
Callers wait in a queue when agents are busy. Automatically distributed to the next available agent — no dropped calls.
Live Dashboard & Reports
Real-time call stats, extension status, call logs and exportable reports. Know exactly what’s happening at all times.
Number Porting
Keep your existing number when you switch. We handle the entire porting process — zero disruption to your business.
Multiple DID Numbers
087 national, local area codes (010, 021, 031…), or international numbers — all managed on one account.
Mobile & Desktop Apps
Full extension on iPhone, Android, or your computer. Your business number goes wherever your team goes.
← Swipe to see all features →
Smart Voice works for every type of business.
Professional communications that reflect your firm’s reputation.
Clients calling your firm expect professionalism from the first ring. Smart Voice’s IVR routes callers to the right attorney or department instantly — and every call is recorded for compliance and review.
How a call flows at your firm
One number for the whole campus — staff, admin and departments.
Parents, students and suppliers all call the same number. Smart Voice routes each caller to admissions, the bursar, a specific teacher or the principal — automatically, without a receptionist handling every call.
Call routing at your school
All branches. One phone system. Zero extra hardware.
Whether your branches are across the street or across the country, Smart Voice connects them on a single cloud PBX. Staff at different locations call each other for free, and customers always reach the right branch.
Multi-branch call routing
Mission-critical calls handled with zero margin for error.
Security companies live and die by response times. Smart Voice keeps your control room, field officers and clients connected — with ring groups that ensure someone always answers, and recordings for every incident call.
Control room call flow
Patient calls handled professionally — every time, without exception.
Patients calling a medical practice need to be heard quickly and routed correctly. Smart Voice’s call queuing keeps patients on hold with reassuring music, while ring groups ensure your reception team never misses a booking.
Patient call journey
Your whole team on one number — no matter where they work.
Team members in Cape Town, Johannesburg and Durban — or working from home — all appear on the same phone system. Customers call one number; the right person answers, wherever they are.
Distributed team setup
Enterprise-grade phone system. Small business price.
You don’t need to be a big company to sound like one. Smart Voice gives your SME the same IVR, call queuing and recording features that corporates pay tens of thousands for — at just R65 per extension per month.
Typical SME setup
Pick a number that suits your business.
Get a national 087 number or a local area code for your city — giving your business the right presence wherever you operate. Need to keep your existing number? We can port it.
Everything managed in one place.
Your Smart Voice PBX comes with a full online management portal — live dashboard, extension management, call recordings, reports and billing — all in one place.
Live Dashboard
Real-time overview of active calls, extension status and today’s call activity.
Extension Management
Add, edit or remove extensions instantly. Set up ring groups and call routing online.
Call Records
Full log of all inbound and outbound calls with duration, timestamps and recordings.
Call Recordings
Playback, download or delete recorded calls for compliance and training.
IVR & Auto-Attendant
Build and update your call routing menus without any technical knowledge.
Reports & Analytics
Filter and export call data. Understand peak hours, missed calls and team performance.
Billing & Invoices
View all charges, top up airtime credit and manage debit order billing from one screen.
Airtime Top-Up
Add prepaid airtime for outbound calls. Pay only for what you use, when you use it.
Simple, honest pricing.
Outbound Call Rates
Why old-school landlines are
holding your business back.
Traditional Landline / PBX
Site Essence Smart Voice
Ready to upgrade your
business communication?
Smart Voice is tailored to your team size and needs. Get in touch and one of our specialists will put together the right solution — and a custom quote — for your business.
Smart Voice questions answered.
What is a hosted PBX?
How much does Smart Voice cost?
What is an extension?
Do I need special hardware or phones?
Can my team work remotely?
Are on-net calls really free?
Can I keep my existing phone number?
Is there a contract?
How quickly can we be set up?
Let’s build your business phone system.
Talk to our team about your exact needs — extensions, features, numbers. We’ll configure everything and have you live within 48 hours.
Tell us about your business.
Fill in this short form and our sales team will get back to you within a few hours with a tailored Smart Voice quote.
☎️ Smart Voice PBX — Custom Quote Request
No pressure, no commitment. We’ll assess your needs and send you a clear, honest quote.
Quote request received!
Thanks for reaching out. Our sales team will review your requirements and get back to you within a few hours.
In a hurry? WhatsApp us directly on 087 729 8200.