If you receive a damaged or defective item, we apologize for any inconvenience caused. Please contact us immediately at deliveries@siteessence.co.za or call us at 0877 298 200 for prompt assistance with your issue.

To process your return or exchange efficiently, we may require photographic evidence of the damage or defect. This helps us assess the problem accurately and determine the best course of action to resolve it promptly.

Once we have received the necessary information and confirmed the damage or defect, we will work quickly to assist you with either a return for a refund or an exchange for a replacement item, depending on your preference and the availability of stock.

Your satisfaction is our top priority, and we are committed to resolving any issues with your order as quickly and effectively as possible. Please don't hesitate to reach out to us if you have any questions or concerns. We're here to help!