1. Reported: This status indicates that an issue or problem has been reported, either by a client or internally by staff members. It means that the problem has been identified and acknowledged, but no action has been taken yet to address it.

2. Investigating: After a reported issue, the next step is typically investigation. This status indicates that the support team or administrators are actively looking into the reported problem to determine its cause and potential solutions. It may involve troubleshooting, gathering additional information, or analyzing logs to understand the issue better.

3. In Progress: Once the cause of the issue has been identified, and a plan of action has been formulated, the status is changed to "In Progress." This means that the team is actively working on resolving the problem. Depending on the complexity of the issue, this phase may take some time to complete.

4. Outage: An "Outage" status is used to indicate a significant service disruption or downtime affecting Site Essence services. This status is typically used for severe issues that affect a large number of users and require immediate attention.

5. Scheduled: This status is used to communicate planned maintenance or updates. It indicates that certain actions, such as server maintenance or software upgrades, have been scheduled in advance. It serves as a notification to users that there may be temporary disruptions or downtime during the scheduled period.

6. Resolved: When the reported issue has been addressed, and normal service has been restored, the status is changed to "Resolved." This indicates that the problem has been successfully resolved, and users should no longer experience the reported issue.

These status updates help to keep clients informed about the progress of reported issues and maintenance activities, fostering transparency and trust in Site Essence's operations.