Can I change my Pargo parcel point? Unfortunately, once the parcel has been handed over by the sender we cannot change the collection...

Can someone else collect my parcel? Yes. The person collecting will have to bring your ID (or a copy) and unique Pargo Code.

Delivery options? Your Site Essence parcel will be delivered to your door, or a pickup point near you:...

How do I track my delivery/parcel? You can track your delivery here.

How long will it take for my parcel to be ready for collection? Delivery can take up to three business days from the day that Pargo collects your parcel. Add two...

How many days do I have to pick up my parcel? Pargo holds the parcel for 8 days from the moment you receive your sms/email notification. If you...

How much is the delivery fee? Item Price SIM cards Free delivery Fibre router R249 Other hardware R249...

How will I know if my item is ready to collect at a pickup point? You will receive an SMS and/or email notification as soon as your parcel has been delivered to...

I lost my Pargo Code? The Pargo Code can be found in the sms and/or email notification that informs you that your...

I received a notification that my parcel has been delivered but they can’t find the parcel at my pargo parcel point? Are you at the correct Pargo parcel point? Please check the collection address you received via...

My delivery is delayed? We always make sure that your item is delivered in 3-5 days. Should your delivery be delayed,...

My delivery was returned to Site Essence? Please contact us to arrange another delivery. Please note that a delivery fee will be charged if...

My email address or phone number has changed? Please contact us and provide us with your new contact details. Without your details, Pargo is...

What do I need to bring when collecting my parcel at a pickup point? All you need is your ID and the Pargo Code for that parcel. You will receive a unique Pargo Code...

What is Parge Code? This is a unique and random security code that you receive by sms and/or email at the moment the...

What is Pargo? Pargo is the leading click-and-collect and returns solution for online and omni-channel...