Site Essence Help Center Articles
Can I return my router, or other hardware? Yes, you can make a return under the following conditions: Items must be unused, undamaged,...
Do I pay for return shipping fees? Customers are responsible for return shipping costs unless the return is due to our error or a...
How to request to make a return? To initiate a return, don't hesitate to contact our customer service team at...
My item arrived damaged? If you receive a damaged or defective item, we apologize for any inconvenience caused. Please...
When will I get a refund for a returned item? Once we receive your returned items, we will inspect them to ensure they meet our eligibility...
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