Am I prioritised on the MTN LTE tower? The MTN Fixed LTE coverage map is generated specifically based on capacity and network...

Approved MTN LTE routers? For 4G LTE: Billion BiPAC 8206 AZ HUAWEI 5G CPE PRO 2 HUAWEI B2368 HUAWEI B2368-22 HUAWEI...

Can I migrate from Fibre to LTE? Wireless LTE (Long-Term Evolution) and Fibre Internet are different products, each with its...

Can I reactivate my previously cancelled LTE SIM? No. Once the cancellation of an LTE (Long-Term Evolution) service takes effect, the associated...

Can I top-up capped LTE? LTE top-ups are available in the Client Area. This feature allows users to conveniently add...

Can I upgrade or downgrade my service? Yes. All LTE packages can be upgraded or downgraded via your Client Area. Note that package...

Can I use MTN LTE on the go or only at certain locations? The MTN Fixed LTE service is designed to be used at your home or office, and MTN will lock the...

Do I need to RICA my SIM card? Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of...

Do I need to change my APN settings? We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not...

Does MTN LTE data roll over? Anytime and Night Time data will roll over for 30 days.

How can I check outages? You can check outages here.

How long does it take to activate after delivery? Your SIM card should be active within 30 minutes after delivery. In extreme cases, it can take up...

How many wireless devices can I connect to my LTE MTN Wi-Fi router? You can connect up to 64 wireless devices on the routers supplied by Site Essence.

How to stay connected during a power outage? Power outages can play havoc with your devices and can be frustrating when you wish to continue...

Is there a cancellation policy for LTE? Yes,  should you cancel your LTE package in less than 6 months from the signup date, or your...

MTN 5G LTE explained? What is 5G? 5G is a fifth-generation wireless cellular/mobile network that is much faster...

MTN Fixed 5G / LTE APN? WARNING: This SIM will lock to the closest network tower.Only insert the SIM where you intend to...

Not sure which LTE option to choose? Included below is a guide on the differences between MTN Fixed LTE & Telkom LTE, which may...

The difference between Capped and Uncapped data? Capped Data Capped data has a set data amount per month and is determined by the...

What happens to my LTE device and LTE (MTN) SIM when I move address? If you move to another location, you will need to contact our Support team to request MTN to...

What happens to my MTN LTE if I move to a new house? Please contact support for assistance.

What if I move and my new area has no MTN LTE coverage? Our MTN Fixed LTE services can only be used in areas with coverage. If you're moving to an area...

What is LTE? LTE stands for Long Term Evolution and is sometimes referred to as 4G LTE. It’s standard for...

What is the difference between Anytime data and Night Time data? Anytime data can be used at any time of the day. Night-time data is valid from 00:00 to 05:59.

What time is Night Time Data? For capped LTE (Long-Term Evolution) data plans, the Night Time Data period typically refers to a...

Why do I need to provide my address where the MTN LTE device will be used? It is important to give us the correct address where the product will be used, as the LTE-A SIM...

Why is loadshedding affecting my internet connection? The pandemic has made having a working Internet connection even more vital and when bad weather...