Can I migrate from Fibre to LTE? Wireless LTE (Long-Term Evolution) and Fibre Internet are different products, each with its...

Can I reactivate my previously cancelled LTE SIM? No. Once the cancellation of an LTE (Long-Term Evolution) service takes effect, the associated...

Can I top-up capped LTE? LTE top-ups are available in the Client Area. This feature allows users to conveniently add...

Can I upgrade or downgrade my service? Yes. All LTE packages can be upgraded or downgraded via your Client Area. Note that package...

Can I use my Telkom LTE service anywhere? Telkom LTE can be used anywhere within the coverage areas of Telkom LTE, and average speeds are...

Can I use my own device for Telkom LTE? Yes. You can use any LTE device as long as you have Telkom LTE coverage. We recommend LTE-A devices.

Can I use the included SIM card in another device? Your Telkom SIM card is compatible with the LTE device supplied with your order, but with a range...

Do I need to RICA my SIM card? Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of...

Do I need to change my APN settings? We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not...

Does Telkom LTE data roll over? Yes, in-bundle Anytime data will roll over for 30 days. Night Time data does NOT roll over.

How can I check outages? You can check outages here.

How does uncapped LTE data work? On the 1st of every month, all Telkom LTE Uncapped packages will receive 250GB of data at 10Mbps....

How long does it take to activate after delivery? Your SIM card should be active within 30 minutes after delivery. In extreme cases, it can take up...

How long is Top up data for Telkom LTE valid for? Your Anytime top-up data expires 60 days from purchase and your Night Time top-up data expires 30...

How many Telkom LTE Services can I order? A maximum of 3 orders per legal entity (business or individual).

How much will I save on hardware costs? Sign up now and get up to R500 off your hardware costs, but only while stocks last! Should you...

How to stay connected during a power outage? Power outages can play havoc with your devices and can be frustrating when you wish to continue...

Is there a cancellation policy for LTE? Yes,  should you cancel your LTE package in less than 6 months from the signup date, or your...

My Telkom LTE data top up is not showing? Telkom LTE top-ups may take up to 2 business days to reflect. This is because top-ups have to be...

Not sure which LTE option to choose? Included below is a guide on the differences between MTN Fixed LTE & Telkom LTE, which may...

Set up your router for Telkom LTE? Set up your device: Switch off your modem. Remove the old SIM from the device. Get the...

The difference between Capped and Uncapped data? Capped Data Capped data has a set data amount per month and is determined by the...

What happens to my LTE device and Telkom LTE SIM when I move? You take your device and SIM card with you. If there is coverage in your area you can connect,...

What if I move and my new area has no MTN LTE coverage? Our MTN Fixed LTE services can only be used in areas with coverage. If you're moving to an area...

What is LTE? LTE stands for Long Term Evolution and is sometimes referred to as 4G LTE. It’s standard for...

What is the difference between Anytime data and Night Time data? Anytime data can be used at any time of the day. Night-time data is valid from 00:00 to 05:59.

What speeds can I experience on Telkom LTE? You can expect from an LTE (Long-Term Evolution) connection typically range from 10 to 50 Mbps...

What time is Night Time Data? For capped LTE (Long-Term Evolution) data plans, the Night Time Data period typically refers to a...

Why is loadshedding affecting my internet connection? The pandemic has made having a working Internet connection even more vital and when bad weather...