Capped LTE

Work, study, play games, shop, use social media, browse the internet, YouTube, Showmax, TikTok, Netflix, stream videos, video call – YOU CHOOSE.

It’s so easy to install, you just plug it into any 4G-compatible router, switch it on, and start surfing. No fixed line is required!

Fast

Enjoy fast LTE.

Top Up

Top-up any time.

Delivery

Free SIM delivery.

No contracts it is only month to month, and you can cancel at any time. You are not locked in a long and boring contract.

Telkom

Capped with top-ups

MTN

Capped with top-ups

Joseph

I needed help adding my business domain emails to my Gmail app. Joseph was knowledgeable, friendly, and patient throughout. Incredible client support.

Rachel Steyn

Support

Its always humans assisting me with queries, not automated machines and robots. Greate ISP.

Ntsikie Maboa

Affordable

Great for small startup businesses. I have an affordable package for a website, emails, and 010 number.

Julius Khanyisa

Follow ups

Always take time to follow up and make sure all is right—fantastic aftersales and onboarding.

Xolile Dube

WhatsApp Support

Joseph resolved my billing issue via WhatsApp support in a few minutes. Site Essence prioritises customer support.

Tshepo Motaung

LTE SIM

My LTE sim n router arrived today and work without any problems. I am happy.

Koketso Nkomo

Migration

I moved my father’s internet to Site Essence and it was hassle-free. they are so knowledgeable and patient.

Vusimuzi Letlepo

Outstanding

New ISP but old ISPs can learn a thing or 2 about customer service from Site Essence. My customer experience is outstanding.

Siyabonga Ndhlovu

5 stars!

I joined Site Essence last year and recommeded to my cousins i absolutely love Site Essence.

Auther Pillay

Good Aftersales

I signed up for a business website and domain. The support team contacted me to help me set up everything.

Sharon Coetzee

Since 2023

Been using Site Essence fibre since 2023 and i have never had downtime. The best!

Pieter Rudman

Great Support

Hosting my domain and website. Never had issues and the support is always available to help.

Amanda Khoza

Can I top up my capped LTE?

You can top up your LTE at any time, should it run out before month’s end.

What do I need to RICA?

You need the following electronic documents to successfully complete RICA verification and you will need to present these to the delivery agent at the time of delivery to take delivery of your LTE SIM card.

Documents required for RICA:
– Your ID documents
– Proof of address dated not older than 3 months
Proof of address documents include:
– Utility bills, cell phone accounts, store accounts


Important
– The ID document presented MUST BE in the same name as your Site Essence account details
– The proof of address MUST MATCH the installation address you have selected.

Important details to complete at sign-up?

When you sign up for LTE products, there are a couple of important things to complete fully. This will speed up the process.

– Your name: Sign up in your full name, as it appears on your ID document. This includes all of your names as they appear on your document.

– Your address: You will be asked to provide your installation address. This is the address where you will be using the LTE product.

What happens if I don’t RICA?

Should you not be able to present the required documents or be unsuccessful with your RICA verification, delivery will not take place and you may incur additional delivery fees.

What is LTE?

LTE is one of the newer types of connectivity and uses wireless networks and SIM card technology to connect you to the Internet.

It is quick and easy to install, doesn’t require any fixed line installation and is a great option for people who want flexibility and a quick set up. Once you’ve got an LTE router and activated your SIM card, you’re good to go.

Is there a contract?

No long and boring contracts. It is a month-to-month payment, and you can cancel at any time. 1 calendar month notice is required.

Can I order a router and LTE SIM at the same time?

Yes, they will be delivered together. Normally 3 – 5 days from your order date.

I already have a router, is it compatible?

Our Telkom LTE supports any LTE-enabled/supported modem. MTN LTE is only compatible with approved routers.

Is there a free router?

You can get a free router on selected capped LTE packages. If you select a package with no free router, you can buy a router on checkout, or use your compatible router.

If you get a free-to-use router, you have to return the router if you cancel your LTE product.

What is pro-rata billing?

If you sign up for a new product halfway through a month, you’ll only be billed for the days in that month that your new product is active.

Do I need a router?

Yes, you need a compatible router. You can buy a router on Site Essence or select a package that offers a free router.

How do I pay monthly?

Debit order.

It is my first time dealing with LTE, I am clueless, will Site Essence assist?

Yes, you don’t have to panic, we will offer support and guidance.

Does Site Essence offer support?

Site Essence offers excellent support to all clients. Support is available through email, phone, and WhatsApp.

What will happen if I miss my payment?

We will suspend your service until you make payment.

How long will I have to wait to receive my SIM card after I’ve ordered?

SIM card to be delivered within 3 – 5 business working days.

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