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Product updates, service improvements, maintenance windows and important notices from the Site Essence team.
Fibre Package Price Adjustment (Effective 1 April)
Dear Site Essence Fibre Customer. We would like to inform you of an upcoming price adjustment to our 20/10 Mbps fibre package. Following recent communication from our upstream provider, the monthly fee for this package will increase from R359 to R389, effective 1 April. We understand that price increases are never welcome news, and we ...
Meet Zoe – Your New Site Essence AI Assistant!
We’re excited to introduce Zoe, our brand-new AI assistant, designed to make your Site Essence experience faster, smarter, and easier. Whether you need help setting up your services, troubleshooting, or just have a quick question, Zoe is here 24/7 to assist you instantly. From guiding you step-by-step to providing quick answers, Zoe ensures ...
Metrofibre Nexus Price Adjustment – Effective 1 September 2025
Dear Metrofibre Nexus Clients, We understand that price increases are never welcome, and we do our best to avoid them. Unfortunately, when our fibre network partners such as Metrofibre adjust their rates, we must make corresponding changes to our pricing. Please note that this price increase applies to all Internet Service Providers, not just ...
Important Update: LTE Services
Dear Valued Customer, As of August 2025, Site Essence will no longer be offering MTN LTE and Vodacom LTE packages for new sign-ups. If you are an existing MTN or Vodacom LTE customer, your service will not be affected - it will continue to work as normal. Going forward, new LTE packages will be available exclusively on the Telkom ...
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