What is a support ticket?
A support ticket is an online request for assistance with a problem that has been submitted to customer service.
Support ticket response time?
We usually take a few minutes to respond to support tickets made between 8 a.m. and 9 p.m. If you create a support ticket outside those hours, we will respond at 8 a.m. We are working on providing 24-hour support in the future.
How to create a support ticket?
You can create a support ticket in your client area. Emailing us also creates a support ticket.
What happens after creating a ticket?
You will receive an automated email acknowledging the support ticket.
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