Fibre

I’ve just had my fibre installed, what happens now?

Site Essence will send you your pre-configured router. This usually takes up to 3-5 days. All you need to do is plug...

Why Choose fibre over ADSL?

Fibre is faster and more reliable than ADSL. This means that your whole online experience is more seamless and...

Can I get a static IP address with Fibre?

You can only get a static IP address with Openserve Fibre. All residential lines get a dynamic IP address in order to...

Can I transfer my fibre ownership to someone?

There may be circumstances where you would like to transfer your fibre ownership to someone else. For example, if you...

Do I Need a different router for fibre?

Yes. Site Essence provides you with a free-to-use, fully insured Fibre router when you sign up with us for any Fibre...

Do I get to keep the router after I’ve cancelled?

Your router has been issued to you as “free to use” and remains the property of Site Essence. In the event that you...

Do I need a telephone line to use Fibre?

No! Fibre connects via optical cables that carry data via light, which are completely separate from the Telkom copper...

Do I need a voice line/number from Telkom?

No. Fibre is completely different. Once the Fibre company has installed Fibre in your street you will have the cables...

For Home Fibre, why are some areas affected more than others?

We’ve often heard that some Internet Service Providers (ISPs) are affected more than others (E.g. Neighbouring...

Free-to-use router

How can I check outages?

You can check outages here.

How long does it take to get fibre installed?

Installation times vary according to the underlying infrastructure provider and their availability. Currently, the...

How to set up your fibre router

Follow these easy steps to connect your router.  These steps are for the TP Link AC750 Dual Band router.  Step 1:...

I am on a capped fibre account, does my unused data rollover?

Unfortunately, no. We are not currently able to roll over unused monthly allocated data on capped Fibre accounts....

I live in a complex, how do I get Fibre?

To get Fibre to your complex, the Body Corporate, Landowner, or Home Owners Association will need to give consent to...

Installation was scheduled but no one arrived?

Unfortunately, this situation is out of Site Essence's control and we expect our Fibre providers to honour their...

Is a fibre router free?

When you order a fibre product from Site Essence, you get a free-to-use router delivered to your door, and free...

Is the price of the Fibre line included in the Afrihost Package price?

Yes, the price you see is the price you pay! All Fibre Packages are bundled, so the price is for both your Data and...

The difference between 2.4 GHz and 5 GHz Wi-Fi?

The primary differences between 2.4 GHz and 5 GHz Wi-Fi lie in their frequencies, range, and performance...

Troubleshooting fibre: no connection

If you think your Fibre internet is not working, here are some simple steps to figure out what might be causing the...

What is Fibre Internet?

Fibre-optic Internet is the future of fixed-line internet connectivity. It uses fibre-optic technology to reach the...

What is a Fibre ONT/ CPE and where should it be installed?

What is an ONT/ CPE device?   An ONT is an Optical Network Terminal, also known as the fibre box, or CPE...

What is fibre?

Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light...

What line speed should I get?

20 – 50 GB: It is fine for a single user to send and receive emails, browse the web and social media, and view or...

What to do if damage to property occurs during Fibre installation?

The installer must take appropriate care during the installation. In the unlikely event that the installer damages...

What’s the process of signing up for fibre or moving from ADSL to Fibre?

All you need to do is to sign up with us, once this is done, we will arrange the installation with the relevant...

Why does loadshedding it affect Home Fibre?

Fibre networks are often built with a combination of passive and active equipment, where passive equipment does not...