Support

Avoiding scams?

  When providing support, Site Essence's support team can access your account with one click - we will never ask...

Calling on Live chat

If you prefer not to call our customer line at 087 729 8200, you can use the bottom-right chat feature as an...

How do I call Site Essence?

Our call line is available daily from 7 AM to 10 PM - please contact us at 0877 298 200. Press the following options...

How do I email Site Essence?

Department Email address Support support@siteessence.co.za Accounts accounts@siteessence.co.za...

How do I request a call?

You can send us your contact details through your preferred support channel: WhatsApp:...

How does the live chat work?

Our live chat feature, accessible via the floating chat button on the bottom right of your screen, allows you to chat...

Is Site Essence available on WhatsApp?

Click here to add Site Essence to your WhatsApp.

Is support available on weekends and holidays?

Yes, our support services are available on holidays and weekends. We understand that issues can arise at any time,...

What is a support ticket?

A support ticket is an online request for assistance with a problem that has been submitted to customer service....

What is response mode?

Response mode is a convenient feature available across multiple Site Essence support channels...

When is support available?

Site Essence Support is dedicated to assisting you every day from 8 am to 9 pm. We are committed to extending our...

Why was my support ticket closed?

We always aim to give you quick help through support tickets. If we answer your support ticket and you don’t reply...