LTE

Can I cancel my LTE?

Yes. You can cancel your LTE service at any time. However, LTE cancellations require one full calendar month's...

Can I move with my LTE?

Our LTE is powered by Telkom and is not locked to a specific location. You can move with it — your home, a taxi, a...

Can I order more than one LTE service?

Yes. You can order more than one LTE service with Site Essence. Each LTE service can have its own package, SIM card,...

Can I upgrade or downgrade my LTE package?

Yes. You can upgrade or downgrade your LTE package at any time. However, the new package and speed will only take...

Can I use any router with my LTE service?

How Does LTE Work?

LTE is a type of wireless internet that connects your home or office to the internet through a nearby mobile network...

My SIM card is lost or damaged

If your LTE SIM card is lost or damaged, you can request a replacement SIM card. Request a SIM replacement online...

What does “Zoe-enabled” mean?

Zoe is our smart AI assistant. Any of our products  - whether hardware or digital - that are labelled “Zoe-enabled”...

What is Fair Usage Policy (FUP)?

What is a Fair Usage Policy (FUP)? A Fair Usage Policy means that your LTE service is uncapped, but your speed may...

Why is my LTE slow?

There are several reasons why your LTE connection may be slower than usual. One of the most common reasons is the...