VoIP

Billing and Payments for VoIP

1. How do I pay for Site Essence VoIP? Billing is by debit order only. You can choose to be debited on the 1st, 5th,...

Managing My VoIP

1. Where do I manage my VoIP? Log in to your Site Essence Client Area, then: Services → Your Site Essence VoIP...

My VoIP is not working?

First check: Your internet connection. That your VoIP app/device is connected to the internet. That your SIP...

Packages, Minutes & Airtime

1. What is included in my monthly package? Each package includes a specified number of standard local South African...

Starting with VoIP

1. What is Site Essence VoIP? Site Essence VoIP lets you make and receive telephone calls over your internet...

Using Your VoIP

1. Can I use VoIP on my cellphone? Yes. You can install the Site Essence VoIP app on Android or iOS and make and...

VoIP Call Quality

1. What internet connection do I need? Site Essence VoIP works over an internet connection such as fibre, LTE, 5G or...

VoIP RICA and Activation

1. Is RICA required? Yes. RICA verification is required for South African voice numbers. You'll need to provide the...

VoIP SIP Login & Password?

1. What are my SIP login details? Your SIP login details are the credentials you use to connect your Site Essence...