Starting with VoIP

1. What is Site Essence VoIP?

Site Essence VoIP lets you make and receive telephone calls over your internet connection instead of using a traditional landline.

You can use your VoIP number with our app, a compatible VoIP phone, a desktop/browser setup, or another SIP-compatible device.

2. Do I need a landline?

No.

Site Essence VoIP works over your existing internet connection, so you don't need a traditional copper telephone line.

3. How quickly will my VoIP number be activated?

Your number is normally set up within 24 hours, once your order and RICA requirements have been completed.

4. What do I need to sign up?

You need:

• Your personal/customer information
• Proof of identification
• Proof of address
• An internet connection
• RICA verification must be completed before your number can be activated.

5. What is RICA and why do I need it?

RICA verification is required for South African voice services.

You'll need to provide valid identification and proof of address before your VoIP number can be activated.

6. Can I choose my own area code?

Yes.

You can select an available South African area code when ordering. We offer major geographic area codes as well as 087 national numbers. Availability depends on the numbers currently in our pool.

7. Can I keep my existing telephone number?

Yes. You can request to port your existing landline number to Site Essence VoIP.