Loading...
📚 Help Centre Smart Voice

Smart Voice

Can I use Mobile Voice while travelling abroad?
Yes, you can use Mobile Voice while traveling abroad, but be mindful of potential roaming charges from your mobile...
Can I block unwanted calls or numbers with Mobile Voice?
Yes, Mobile Voice provides call-blocking features to block unwanted calls or numbers. You can create a block list...
Can I customize my caller ID with Mobile Voice?
Yes, Mobile Voice allows users to customize their caller ID to display a specific phone number or name when making...
Can I make calls to non-Mobile Voice users?
Yes, you can make calls to both Mobile Voice users and traditional phone numbers, including landlines and mobile...
Can I transfer an ongoing call from Mobile Voice to my regular cellular network?
While Mobile Voice primarily operates over the internet, you can typically transfer an ongoing call to your cellular...
Can I use Mobile Voice for business phone systems or PBX (Private Branch Exchange)?
Yes, Mobile Voice offers features suitable for small to medium-sized businesses, including call forwarding,...
Can I use Mobile Voice for business purposes?
Yes, Mobile Voice offers features suitable for both personal and business use. Businesses can take advantage of...
Can I use Mobile Voice for making calls during flight mode or airplane mode?
No, Mobile Voice requires an active internet connection to make calls, so you cannot use it during flight mode or...
Can I use Mobile Voice for making calls during flight mode or airplane mode?
No, Mobile Voice requires an active internet connection to make calls, so you cannot use it during flight mode or...
Can I use Mobile Voice for making calls while using other apps or multitasking on my mobile device?
Yes, Mobile Voice allows users to make calls while using other apps or multitasking on their mobile devices. Incoming...
Can I use Mobile Voice internationally?
Yes, you can use Mobile Voice to make calls internationally. However, be aware that additional charges may apply for...
Can I use Mobile Voice on my smartwatch or other wearable devices?
While Mobile Voice may not have dedicated apps for smartwatches or wearable devices, you can typically receive...
Can I use Mobile Voice to call toll-free numbers?
Yes, Mobile Voice allows users to call toll-free numbers without incurring any charges, as long as the toll-free...
Can I use my Mobile VoIP number for WhatsApp?
Yes. However, the WhatsApp mobile app does not allow a 087 or geographic number for code verification. You can only...
Does Mobile Voice offer call recording features?
Yes, Mobile Voice provides call recording features for users who may need to record important conversations for legal...
Does Mobile Voice offer call recording for all calls automatically?
Mobile Voice may offer call recording as a feature, but it may not be enabled for all calls automatically. Users may...
Does Mobile Voice offer number portability if I decide to switch to another VoIP provider?
Yes, Mobile Voice supports number portability, allowing you to transfer your existing phone number to another VoIP...
Does Mobile Voice offer voicemail-to-email transcription?
Yes, Mobile Voice may offer voicemail-to-email transcription as a feature, allowing you to receive transcribed...
Does Mobile Voice support HD voice calling?
Yes, Mobile Voice supports HD (high-definition) voice calling, providing clearer audio quality for your calls when...
Does Mobile Voice support video calls?
Currently, Mobile Voice primarily focuses on voice calls. However, we are continually updating and improving our...
Does my call minutes/airtime roll over?
Unused call minutes roll over for 30 days.
Download VoIP App
You can download the VoIP app here. After downloading the app, please contact support on your preferred channel.
How can I check outages?
You can check outages here.
How does Mobile Voice handle call forwarding and simultaneous ringing?
Mobile Voice offers call forwarding options, allowing you to redirect incoming calls to another phone number or...
How does Mobile Voice handle call quality and reliability?
Mobile Voice prioritizes call quality and reliability by utilizing advanced VoIP technology and maintaining robust...
How does Mobile Voice handle call quality in areas with poor internet connectivity?
In areas with poor internet connectivity, Mobile Voice may experience degraded call quality or dropped calls. It's...
How does Mobile Voice work?
Mobile Voice utilizes your mobile device's internet connection, whether through Wi-Fi or cellular data, to transmit...
How to download the Mobile Voice app?
You can download the Mobile VoIP app on Google Play or App Store.
Is Mobile Voice compatible with all mobile operating systems?
Mobile Voice is compatible with major mobile operating systems such as iOS (Apple) and Android. Ensure your device...
Is Mobile Voice secure?
Yes, Mobile Voice employs advanced encryption protocols to secure voice calls and protect user privacy. We prioritize...
Is there a limit to the number of contacts I can have on Mobile Voice?
Mobile Voice does not impose a limit on the number of contacts you can have. You can add as many contacts as you need...
Is there a limit to the number of devices I can use with my Mobile Voice account?
Mobile Voice allows users to register and use their account on multiple devices simultaneously. This flexibility...
Is there a limit to the number of minutes I can use per month with Mobile Voice?
Mobile Voice packags may have limits on the number of minutes included per month. Check your packages details for...
Is there a mobile data usage limit for Mobile Voice calls?
Mobile Voice calls consume data from your mobile data plan or Wi-Fi connection. While there may not be a specific...
What Voice?
VoIP (Voice over Internet Protocol) service that allows users to make phone calls over the internet using their...
What area codes does Mobile Voice offer?
List of prefixes that we can provide – 010 / 012 / 013 / 014 / 015 / 016 / 017 / 018 / 021 / 022 / 023 / 027 / 028 /...
What customer support options are available for Mobile Voice users?
Mobile Voice offers various customer support channels, including online FAQs, email support, and in-app chat support....
What happens if I lose internet connectivity during a Mobile Voice call?
If you lose internet connectivity during a Mobile Voice call, the call may be dropped. However, you can seamlessly...
📞

Can't find what you're looking for?

Our support agents are available 7AM – 10PM daily and happy to help with anything.

Chat with Support

Powered by WHMCompleteSolution