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Help Centre › What are payment arrears?

What are payment arrears?

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Payment arrears mean that there are outstanding payments on your Site Essence account. In simpler terms, it's when you owe money because you haven't paid your invoices on time.

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What should I do if I have payment arrears?
Review your account statement, and make sure to pay any outstanding amounts as soon as possible.
What happens if I don't pay my arrears?
Failing to pay your arrears on time could lead to service disruptions or additional fees. Your...
How to check outstanding invoices?
Login to your account and click Payments.
Will my invoice be automatically cancelled if I do not pay it?
No. If you have an active service, without a cancellation notice, it will be invoiced. 
The amount on my invoice is double or incorrect?
Please create a support ticket for the accounts department. You can also call or WhatsApp us on...
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