Debit Orders – Frequently Asked Questions

Am I required to pay with a debit order?

For LTE and fibre services, payment via debit order is required.
Manual payment options such as EFT or card (Pay Now) will only become available if your debit order fails.

For domains, website hosting, website builder, and VoIP, you can choose to pay via EFT, card, or debit order.

Am I notified before I am debited?

Yes. You will always receive multiple reminders via email and SMS, notifying you of the debit amount and the debit date.

Can I change my debit order date?

Yes, you can change your payment date to the 1st, 5th, 10th, 15th, 20th, or 25th of each month.

To request a change:

• Call or WhatsApp us on 0877 298 200

• Message us via our social media pages

• Log a support ticket in your Client Area or email accounts@siteessence.co.za

Can I add more than one bank account for my debit order?

No. You can only use one bank account for your debit order.

How do I change my bank debit order details?

To update your banking details:

• Call or WhatsApp us on 0877 298 200

• Message us via our social media pages

• Log a support ticket in your Client Area or email accounts@siteessence.co.za

Do I need to update my debit order when I upgrade or downgrade my service?

No. Your debit amount will automatically adjust to match the price of your current package.

Which banks can I use for my debit order?

We accept all major South African banks for debit order payments.

What happens if my debit order fails?

You will receive an SMS or email notifying you that the payment was unsuccessful.
You can then log into your account and manually pay the invoice via card or EFT.
The debit order will automatically resume the following month.