Available payment methods on Site Essence? Bank debit order or credit card debit order:The payment will be taken automatically from your...

Can I change my payment date?

Can I claim a refund? If there is a refund due to you, please create a support ticket for the accounts department. You...

Can I pay with an EFT or direct bank transfer? An option to pay with an EFT or card (Pay Now) manually is only available for domains, website...

Debit Orders – Frequently Asked Questions Am I required to pay with a debit order? For LTE and fibre services, payment via debit order is...

How can I change my payment method? Login to your account, and click on the option to edit your account. Scroll to find an option to...

How to check Site Essence transactions on my bank statement? Site Essence transactions have our business name, making it easy to track them. The transactions...

How to manage my invoices? You can log in to your account, and then click Payments.

I was debited an incorrect amount? Please create a support ticket for the accounts department. You can also call or WhatsApp us on...

My payment for the month was not debited? Please contact support for assistance.

The amount on my invoice is double or incorrect? Please create a support ticket for the accounts department. You can also call or WhatsApp us on...

The amount on my invoice is incorrect?

Where do I find Site Essence's bank account? Our payment methods are Debit Order and Pay Now (EFT or card). We do not offer an option to pay...

Why am I charged R50? A R50 is charged when your invoice becomes overdue, it usually becomes overdue 30 days from the...

Why was I charged a debit order rejection fee? Failed or rejected debit orders incur a fee of R20. It is added to the outstanding invoice(s).