Payment Arrears

Available payment methods on Site Essence?

Bank debit order or credit card debit order:The payment will be taken automatically from your bank account on a date...

Can I claim a refund?

If there is a refund due to you, please create a support ticket for the accounts department. You can also call or...

Can I pay with an EFT or direct bank transfer?

An option to pay with an EFT or card (Pay Now) manually is only available for domains, website hosting, website...

How can I change my payment method?

Login to your account, and click on the option to edit your account. Scroll to find an option to change your payment...

How to check Site Essence transactions on my bank statement?

Our transactions have our business name, making it easy to track them. The transactions appear on your bank statement...

How to check outstanding invoices?

Login to your account and click Payments.

How to make a payment plan through Zoe?

You can make a payment plan by calling us on 0877 298 200 or by creating a ticket via email at...

How to manage my invoices?

You can log in to your account, and then click Payments.

The amount on my invoice is double or incorrect?

Please create a support ticket for the accounts department. You can also call or WhatsApp us on 0877 298 200.

What are payment arrears?

Payment arrears mean that there are outstanding payments on your Site Essence account. In simpler terms, it's when...

What happens if I don't pay my arrears?

Failing to pay your arrears on time could lead to service disruptions or additional fees. Your account will also be...

What should I do if I have payment arrears?

Review your account statement, and make sure to pay any outstanding amounts as soon as possible.

Where do I find Site Essence's bank account?

Our payment methods are Debit Order and Pay Now (EFT or card). We do not offer an option to pay with a direct bank...

Why am I charged R50?

A R50 is charged when your invoice becomes overdue, it usually becomes overdue 30 days from the due date. The R50 is...

Will my invoice be automatically cancelled if I do not pay it?

No. If you have an active service, without a cancellation notice, it will be invoiced.