Managing My VoIP

1. Where do I manage my VoIP?

• Log in to your Site Essence Client Area, then:
• Services → Your Site Essence VoIP service

From there you can manage and view your VoIP service. The customer portal provides access to your VoIP information and management tools. 

2. What can I see in my VoIP account?

Your account can show things such as:

• Current airtime balance
• Calling usage
• Call records
• Transactions
• Device connection status
• VoIP settings
• Low-airtime information

These features are designed so you can manage your service without needing us to manually update your account. 

3. Can I see my call history?

Yes.

Your Call Records section lets you review your calling history, including information such as dates, numbers and call direction. 

4. Can I see my airtime balance?

Yes.

Your Client Area displays your live airtime balance, allowing you to see your available prepaid calling credit. 

5. Can I see whether my VoIP is connected?

Yes.

The Client Area can show whether your Site Essence VoIP service is currently connected to a device. 

6. What does "connected" mean?

It means your SIP account is currently registered to a compatible phone, app or other VoIP device.

If it shows as not connected, check that your device has internet access and that your VoIP login details have been entered correctly.

7. Can I see my airtime transactions?

Yes.

The Transactions section lets you view airtime top-ups, credits, reversals and other balance activity. 

8. How do automatic airtime top-ups work?

Once your applicable monthly payment is confirmed, your included airtime is applied automatically.

You don't need to contact us every month to have your normal monthly airtime loaded.